Learning Experience Design Portfolio

Turning complex ideas
into clear learning

I design curricula, learning programmes, and assessment frameworks that make unfamiliar and technical subject matter accessible — built on evidence-based pedagogy and shaped by data.

Experience10+ Years

You’ve built something valuable.
But if people don’t understand it or know where to start, it doesn’t matter how good it is.

Maybe it's a product. A methodology. A platform. A body of research. A clinical practice. A programme of work. Whatever it is, you know it works. But there's a gap between what you offer and how quickly people can actually understand and apply it.

That gap is a learning design problem. And closing it changes everything.

Here’s what becomes possible:

People get it faster

When content is structured around how people process information, not just how you organised it, understanding happens sooner. Confusion clears. Confidence builds.

Your expertise travels

Your knowledge becomes something others can learn from, apply, and build on without you needing to explain it every time.

People finish what you create

When content is scaffolded properly (pacing, cognitive load, feedback), people stay engaged and see it through.

Education, not just information

Your audience doesn’t just read about it. They genuinely understand it and know how to use it.

If this sounds like the shift you’re after, you don’t need more content. You need someone who understands how people process complexity and how to design learning that sticks.

That’s what I do. Your expertise is my canvas. Together, we turn what you know into something people can genuinely learn, use, and remember.

How I think about learning

Every programme I design is grounded in evidence-based frameworks and built around a single principle: learners should feel supported at every stage, not overwhelmed.

Scaffolding First

I structure learning journeys to gradually build learner independence — starting with guided exposure and moving toward confident, autonomous application. Cognitive load is managed at every stage.

Design by Evidence

I apply frameworks like Understanding by Design, Cognitive Load Theory, and Kolb's Cycle to make deliberate decisions about structure, sequencing, and assessment — not guesswork.

Iterate with Data

I use qualitative and quantitative learner data to validate design decisions and continuously improve programmes after launch. Feedback loops are built in from the start.

I don't need a background
in a subject to design for it

That's the beauty of learning design. Given the right process — needs assessment, SME collaboration, and a clear understanding of the learner — I can take any complex topic and turn it into something accessible, whether the audience is brand new to it or already an expert. Here's what that's looked like in practice.

Psychophysiology
Nervous system & biofeedback

A niche clinical field. I worked with the subject matter expert to translate dense psychophysiological concepts into a structured content system that was accessible to a general audience — without dumbing it down.

Blockchain
Layer 1, Layer 2 & bridging

A technically dense topic most people have never encountered. Designed a microlearning course that breaks down how blockchains scale and how assets move between networks — built so a complete beginner can follow it with confidence.

View live course
Dermatology
Skincare science & protocols

Rosacea, adult acne, product interactions — complex clinical content. Built a full blended learning programme from scratch, working closely with SMEs to get the science right without needing to be a dermatologist myself.

Organisational change
Change communication strategy

A theory-heavy field that most professionals find intimidating. Designed an interactive course that strips it back to practical frameworks and actionable steps — you can explore it live in the case studies below.

Case studies

Four projects that show how I approach complex subject matter, cross-functional collaboration, and data-driven design from brief to delivery — including two you can explore live.

01

Ultraceuticals — European Market Re-Launch

Blended Learning LMS / SCORM Assessment Design SME Collaboration
The Challenge

A major skincare brand was rebranding from standalone products to targeted skin-concern protocols — rosacea, adult acne, and others. After a needs assessment with the sales and product teams, it was clear that consultants across Europe needed to learn an entirely new way of advising customers, and the existing training wasn't built for it.

The Approach
  • Mapped the full learning journey from product awareness through to confident protocol delivery
  • Applied scaffolding principles to sequence a cohort-led live course into asynchronous micro-learning modules
  • Designed interactive assessments and knowledge checks at each stage to validate understanding before progression
  • Built SCORM-compliant LMS modules and training decks for consistent delivery across markets
Cross-Functional Work

Partnered with skincare SMEs, marketing, product, and design teams to ensure learning content was both technically accurate and aligned with broader brand and customer-outcome goals. Also produced a customer-facing learning flow extending education beyond the sales team.

Design Decisions
  • Chose blended format to balance depth (live cohort) with flexibility (async modules)
  • Used scenario-based learning to ground protocols in realistic customer interactions
  • Structured assessment around competency checkpoints, not end-of-course exams
Confident
Consultants delivering new protocols independently
Scalable
Consistent delivery rolled out across Europe
Beyond sales
Education extended to online buyers
02

Synthesis — AI-Assisted Onboarding & Feedback Systems

Data-Driven Design AI Workflows Knowledge Systems Iterative Improvement
The Challenge

An education platform needed to onboard 300+ families per term and support 20+ teachers — at scale, consistently, and without the support burden that was slowing the team down. A needs assessment revealed that existing processes were manual, slow, and generating too many repeat queries — a clear signal that the learning and onboarding system needed rebuilding from the ground up.

The Approach
  • Designed AI-assisted onboarding workflows that guided families through setup and expectations with minimal manual intervention
  • Built a searchable knowledge base with automated tagging and content categorisation so answers were findable without support tickets
  • Created AI-enabled feedback loops for teachers, analysing engagement and delivery data to surface improvement opportunities
Data & Iteration

Used both qualitative feedback and quantitative engagement metrics to continuously refine the onboarding programme and knowledge base. Design decisions were validated against learner data, not assumptions — and the system was built to keep improving after launch.

Why It Mattered
  • Automating sign-ups and scheduling via API integrations meant the team could focus on improving the learning experience, not managing admin
  • The knowledge base was designed so learners could self-serve — reducing dependency on support and freeing up capacity for higher-value coaching
  • Every technical decision was made in service of one goal: learners getting what they needed, faster and with less friction
25%
Reduction in support queries
+15%
Parent satisfaction scores
+10%
Re-enrolment rates
03

Change Communication Course — Live Interactive Course

Course Design Assessment Scaffolding Interactive Learning
The Challenge

Leaders and managers going through organisational transformation often underestimate change communication — or treat it as an afterthought. The goal was to build a self-paced course that would shift that, giving learners practical frameworks and strategies they could apply immediately.

The Approach
  • Structured the course around a clear progression: from foundational principles through to strategy development and employee engagement
  • Applied scaffolding throughout — each module builds on the last, with concepts introduced before they're applied
  • Designed a knowledge check to validate understanding before the course summary, ensuring learners consolidate key takeaways
  • Kept the tone practical and action-oriented — built for busy professionals, not passive reading
Design Decisions
  • Chose a modular structure (5 lessons + knowledge check) to make the course navigable and completable in one sitting
  • Sequenced content to move from awareness to application — understanding why change communication matters before tackling how to do it
  • Placed the knowledge check before the summary deliberately — it's a consolidation tool, not an end-of-course exam
Learning Outcomes
  • Craft compelling messages tailored to different stakeholders
  • Develop a comprehensive change communication strategy
  • Anticipate and address resistance during organisational change
View live course
04

From Layer 1 to Layer 2 — Blockchain Microlearning

Microlearning Technical Content Scaffolding Articulate Rise
The Challenge

Blockchain scaling and bridging are genuinely complex — and most explanations online are either too technical for beginners or too vague to be useful. The goal was a short, focused course that gave learners a clear mental model of how Layer 1 and Layer 2 blockchains work together, without requiring any prior knowledge.

The Approach
  • Kept it tight — microlearning format, designed to be completable in one focused session
  • Built the course around a single clear progression: what Layer 1 is, what Layer 2 adds, why bridging exists, and what actually happens when you move assets
  • Used concrete, step-by-step explanations rather than abstract definitions — the learner follows the process, not just the theory
Design Decisions
  • Chose microlearning deliberately — this is a topic where clarity matters more than depth. One focused session beats a sprawling module every time
  • Sequenced content so each concept only appears once the previous one is understood — no jumping ahead
  • Wrote for someone encountering blockchain for the first time, but structured it so someone with some background wouldn't feel talked down to
Learning Outcomes
  • Understand how Layer 1 and Layer 2 blockchains work together
  • Explain why bridging is essential for scaling
  • Describe what happens when assets move across networks
View live course
Tools & Platforms
Articulate 360 / Rise LMS (SCORM) HubSpot CRM Notion Airtable Figma Canva Loom Camtasia Typeform Slack Integrations AI Workflow Tools